Return Policy & Warrenties

Returns

We want you to be completely satisfied with your purchase. NWSS will gladly accept exchanges/returns within 30 days of invoice date on non-custom products, except where noted. Purchases made at fittings or events can be exchanged or in-store credit will be issued at the discretion of NWSS. No returns after 30 days.

New, unused products may be returned within thirty (30) days of invoice date and may be subject to a 15% restocking fee. For team/school orders you may return one (1) suit for every 10 ordered without a fee. Any returns above that will be subject to a 15% restocking fee. All items must be returned in original, unused/unopened condition, with all original tags, packaging and accessories intact. Custom products are NOT RETURNABLE. Orders for custom products or special orders cannot be cancelled once processed. Blister packed products or items that come in hard plastic wrap can only be returned if unopened and in original condition.

Please inspect your products before wearing. We cannot accept returns on used, decorated, washed, or worn products under any circumstances. If a product is soiled, damaged, washed or if any of the tags have been removed, the item will be sent back to the purchaser at the purchaser's expense. To prevent return negating damage, please use care when trying on products for fit. Body creams, heavy perfume, smoke, pet hair, finger nails and jewelry can cause the item to become soiled or damaged and therefore nonreturnable.

Defective products may be replaced at our discretion for no extra charge within 30 days of invoice. Incorrect shipping or unused defective products MUST be reported to us within one (1) week of receipt.

All returns are the responsibility of the customer and should only be made to the address listed on our Return Mailing Label regardless of shipping origin. Shipments made to any other address or location may cause significant delays in processing your return. Protect yourself by sending packages via insured mail or insured UPS. All refused and unclaimed shipments are subject to a 15% restocking fee in addition to shipping charges. Shipping fees are non-refundable in the event of a return. In the event that your order was shipped for FREE, but returns were made which dropped your total charge to below the required promotional limit, a shipping fee will be deducted from your refund. Unauthorized returns or returns not meeting our returns policy will be refused at customer’s expense.

NWSS reserves the right to refuse any excessive and/or bad faith returns.

Warranties

All items will be shipped free of manufacturers defects. Any manufacturer’s defective item must be reported to us in writing within seven business days of receipt. Items damaged or lost in transit must be noted with the carrier by the customer at the time of delivery. Failure to report damages/shortages of goods to the carrier render damages/shortages the sole responsibility of the customer.

All manufacturer warranties are subject to the manufacturer terms and conditions. NWSS makes no other warranties or representations of any kind whatsoever, expressed or implied, except that of title, and all implied warranties including any warranty or merchantability and fitness for a particular purpose are hereby disclaimed. In no event shall NWSS be liable for consequential, incidental or special damages.

Manufacturer warranties are serviced directly through the manufacturer by the customer and NWSS make no express or implied warranty with sale.